Privacy & Cookie Policy
This Privacy & Cookie Policy explains how Farah Jewellery LLC (“Farah Jewellery”, “we”, “us”, “our”)
collects, uses, stores and protects your personal information when you visit
https://farahjewellery.com or interact with us through our customer service channels.
Farah Jewellery LLC is a limited liability company incorporated in the United Arab Emirates,
with commercial license number 617548 and registered office at
Grand Hyatt Dubai, Umm Hurair 2, Dubai, United Arab Emirates.
By using our Website, you consent to the practices described in this Policy
1. Information We Collect
Personal Information You Provide
We may collect personal information including:
- Name
- Email address
- Phone number
- Delivery and billing address
- Date of birth (if provided)
- Payment information (processed securely via authorized payment gateway)
- Gift recipient details
- Customer preferences and purchase history
Automatic Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and device information
- Location data
- Pages visited and browsing behaviour
- Search terms entered
- Cart activity and abandoned orders
Third-Party Information
We may receive information from trusted third parties such as payment processors,
couriers, fraud prevention agencies, and marketing partners.
If you provide information about another person (e.g., a gift recipient),
you confirm that you have obtained their consent.
2. Payment Security
Farah Jewellery does not store full payment card details.
All payment transactions are securely processed by authorized payment gateway providers
using encrypted Secure Socket Layer (SSL) technology.
3. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Managing your account
- Customer service and support
- Fraud detection and transaction verification
- Personalizing your shopping experience
- Marketing communications (if you opt-in)
- Improving our Website and services
- Legal and regulatory compliance
Where available, Live Chat communications may be recorded and stored
for quality control and customer service purposes.
4. Marketing Communications
You may opt-in to receive newsletters, promotional offers, or marketing communications.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
We will not send marketing communications if you have opted out.
5. Cookies
Our Website uses cookies and similar technologies to enhance user experience.
Types of Cookies We Use
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Help us understand website usage and improve performance.
- Preference Cookies: Remember your settings and preferences.
- Advertising Cookies: Deliver relevant advertisements and measure campaign performance.
- Third-Party Cookies: Used by authorized service providers for analytics, security and fraud prevention.
You may disable cookies through your browser settings.
However, certain website features may not function properly if cookies are disabled.
6. Sharing of Information
We may share your information with:
- Payment processors
- Courier and logistics providers
- IT and website service providers
- Marketing partners (where consent is provided)
- Legal, regulatory or government authorities when required by law
- Professional advisers such as legal and financial consultants
All third parties are required to keep your information secure and confidential.
7. International Data Transfers
Your data may be stored or processed outside the United Arab Emirates.
By using our Website, you acknowledge that data protection laws in other countries
may differ from those in the UAE.
We ensure that appropriate safeguards are implemented to protect your information.
8. Data Security
We implement technical and organizational security measures including encryption,
monitoring, authentication and access controls to protect your personal data.
However, transmission of data over the internet cannot be guaranteed to be completely secure.
You provide information at your own risk.
9. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Update your marketing preferences
- Request deletion where legally permissible
To exercise these rights, please contact us using the details below.
10. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Please review their privacy policies separately.
11. Dubai Police eCrime
If you experience cybercrime, online fraud, or suspicious activity,
you may report it via the Dubai Police eCrime platform.
12. Policy Updates
We reserve the right to update this Privacy & Cookie Policy at any time.
Changes will be effective once posted on this Website.
13. Contact Information
Farah Jewellery LLC
Grand Hyatt Dubai, Umm Hurair 2
Dubai, United Arab Emirates
Phone: +971 4 3241140
Email: customercare@farahjewellery.com