shipping and delivery

SHIPPING & DELIVERY


Sanitary Measures for COVID-19

In light of COVID-19, Farah Jewellery is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from Dubai, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.


Order Delivery

Currently Farah Jewllery offers the online shopping service only in the U.A.E and free of charge. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our channels. Please check back frequently to see if more options have become available to suit your preference.


Deliveries take place between 10:00am – 9:30pm. Daily except Fridays and public holidays.


* Orders placed outside of working hours (10am-8pm), after the cut-off time and/or during Friday or any UAE public holiday will be deemed placed on the first UAE working day following the Order’s submission. Delivery timelines are estimates, see further details below. Order delivery may face delays during promotional activity and sale season. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.


General Delivery Conditions

Although we are strongly committed to delivering in the timelines estimated. Delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.


Orders are delivered daily excluding Fridays and UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.


Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible. You can track your order by contacting the customer care team directly between 10am-9:30pm on our UAE  number +971 4 3241140 or email [email protected]