shipping and delivery

TERMS & CONDITIONS

Welcome to www.farahjewellery.com, a premier fine jewellery boutique from Dubai. We strive to ensure our customers receive an effortless shopping experience.


www.farahjewellery.com (the “Website”) is owned and operated by Farah Jewellery LLC, for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the United Arab Emirates. Farah Jewellery LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 617548 and its registered office at PO Box 113524, Dubai, United Arab Emirates.


Website Terms

Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilization of our Website and Website services. We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an Order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply. If you do not agree to be bound by the Website Terms, you should not use the Website.


Eligibility

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the UAE can currently be processed via this Website. Please refer to the Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.


Registration

In order to take advantage of the features and services of this Website, you can utilize the Website on a “guest check-out” basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us here or contacting our Website contact numbers or updating them in your Website profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.


Privacy & Cookie Policy

Please refer to our Privacy & Cookie Policy for details on how we deal with your data.


Orders

When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.


It is very important to choose the correct ring/chain size and for that reason, we provide you with the guidelines to measuring your exact size. Once the order has been confirmed, it will not be possible to amend the size, nonetheless, in most cases, it will be possible to adjust the size. Please follow our guidelines to know your ring size.


Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your Order is paid for.

The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.


Receipt of your Order will be acknowledged by email. However the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.


Complimentary Gifts

We hope you enjoy your free gift, complimentary with purchases made on Farah Jewellery. Please be aware that items purchased on the site, will be non returnable if the free gift has been opened or if the packaging has been tampered with.


Payment

We currently accept the following tender types for Orders placed on our Website: Visa, Mastercard & Cash on Delivery. Cash on Delivery is permitted for Orders of up to 50,000 AED. Payment will be taken at the time you place your Order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.


Farah Jewellery provides all possible payment options for our customer’s convenience. For payments made via Credit Card or Debit Card, we may request additional personal documents, such as a passport copy or ID card with photo, in order to confirm your order. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments. Farah Jewellery reserves the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site (or any portion thereof) if it suspects there is fraudulent or suspicious activity. The Website is not liable or bound to inform or send specific communication to the user regarding the changes to your payment options on the website (or any portion thereof). It is the customer’s responsibility to get in touch with Farah Jewellery in order to get the payment options reactivated.


Prices

All prices shown on the product pages are in U.A.E. Dirhams and are including VAT. Farah Jewellery reserves the right to modify prices and delivery costs at any time without prior notice. The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be increased or decreased, including any alteration to the rate of VAT. All products shown in this service are subject to availability. VAT will be reflected on your payment page and on invoice once payment is successful. Any such additional costs will be displayed before your final check out.

For customization, quotations are estimated based on the cost of the materials used, and so price may change at the time of order and the complexity of the design, in such cases the customer will be notified.


Where you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.


The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.


Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your Order:


  1. has already been processed, then we may at our discretion:
    1. cancel the Order (or part thereof), arrange for collection of the mis-priced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes and duties (if applicable);
    2. where the price you paid is lower than the actual price of the item, honour the price in your Order; or
    3. where the price you paid is higher than the actual price of the item, refund you the difference;
  2. has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.

Promotional Codes and Discount Schemes

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.


Gift Tagging and Messaging

Gift tags and gift messages can be added to your Order free of charge by selecting this on our Order check out page.


Delivery & Collection Options

Orders may currently only be delivered to addresses within the UAE. The Order delivery methods which are currently available are set out below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.


Deliveries take place between 10am-9:30pm and cut off time is 8pm.


* Orders placed outside of our ordinary working days after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the Order was submitted.


** Delivery timelines are estimates, see further details below. Please expect delays to your order delivery during the following times: promotional activity, sale season and bank holidays.


*** We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.


Scheduled Time Slots

You can now schedule your delivery by picking a time slot most convenient for you at checkout. The first available time slot is 9am-11am and then every hour until 11pm. 


*Orders must be placed by 8pm in order to receive them the same day. If you place your order after 8pm you will select a delivery time for the next day.


General Delivery Conditions: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.


Orders are delivered daily excluding Friday and UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation once we dispatch the order. Please note our representative will contact you to book the delivery time slot with you. And if we are unable to reach you in the contacts details you provided, the order shall be cancelled.


Contactless Delivery

As the health and wellbeing of our customers and staff is our top priority we are implementing the innovative new service of Contactless Delivery, available only within the UAE. Contactless Delivery can be opted once our representative calls you to book the delivery time slot with you. You acknowledge that upon selecting Contactless Delivery, you shall be deemed to be in receipt of your Order upon delivery of the Order to your delivery address without requiring you to sign a receipt of delivery or any other proof of delivery. We shall confirm delivery of your Order via email.


Returns and Exchanges

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free returns policy which allows you to return delivered items to us for any reason up to 7 days from delivery of your Order, free of charge.


Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).


Your refund will be processed via the following methods:

  1. Cash on Delivery payments are refunded as store credit.
  2. If you chose to pay with multiple payment methods, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order: (i) The full store credit amount used will be credited back to your account (ii) The remaining amount will be refunded via your other payment method: Credit Card payments will be refunded to the Credit Card used to purchase your order and Cash on Delivery payments will be refunded as store credit.

Damaged Goods/Incorrectly-Fulfilled Orders

If an item in your Order is received damaged, missing pieces, broken or faulty products, with no fault of your own and proof that the item has not been worn, you must communicate any concerns to us within 3 days from the date of receipt and we will assist you. Replacement may be available.


Returns Process

Items can be returned by arranging collection from your delivery address in the UAE by either:

  1. Please call us on our UAE number +971 4 3241140 or email us at [email protected]
  2. logging into the My Account/Order History section of the Website.
  3. Contact us through our website here

General Conditions Applicable to Returns:

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt:

  • Unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents).
  • In their original packaging, Authenticity cards, where provided, should also be returned.
  • Accompanied by the original Order confirmation.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.


Exchanges

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.


Cancellation

You may contact us at any time prior to your Order being dispatched to you. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment.


Title to Goods

Title to the items in your Order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.


Warranty

All Farah jewellery products comes with 1 year warranty. Under warranty any damages that result from normal wear and tear conditions, including any stones falling out will be covered with no additional cost. Contact us and we will take care of it. The warranty does not cover any damages resulting from misuse.


For any issues after that period, get in touch with us and we will provide you with a repair estimate before you deliver it back to us and we will let you know if such repair is possible.


Wear & Tear

All Farah Jewellery products are handmade with high attention to quality and detail. The enamel and vermeil coating of gold or rhodium on silver or gold jewellery products can naturally fade away with time. Avoid any exposure to intense heat or chemical substances. Longevity of a product is depending on the use and care taken. For all our products we are happy to provide you with a touch-up, gold plating service free of charge at any time. Please note sending and collecting the product will be under your expense. For more information please visit our services page here


Intellectual Property Rights

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.


Content

In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.


User Generated Content

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us here. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.


Descriptions

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colours and resolution may vary depending on your monitor’s display. Every reasonable care has been taken to ensure that the pictures & descriptions are as accurate as possible. All measurements and weights are approximate.


No Warranty

Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website.


Your use of the Website is at your sole risk and it is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.


Liability

Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.


Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.


Indemnity

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.


Entire Agreement

You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.


No Agency

Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.


No Waiver

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.


Illegality

If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.


Disputes and Governing Law

These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.


Copyright

All Farah Jewellery designs are copyright protected. No permission is given in respect of the reuse on any other online stores and such use may constitute an infringement of the rights. Ownership of the product passes over from Farah Jewellery to the customer on confirmation of receipt of payment. Your email registration and personal details are used for newsletter purposes and for our own database. Customer details will not be shared with any other third parties.